Support
Need help with EZ Photo Frame? Find answers below or get in touch.
Getting Started
How do I start a slideshow?
Open EZ Photo Frame, browse your albums, and tap on an album to select it. Then tap "Start" to begin the full-screen slideshow.
How do I exit the slideshow?
Simply tap anywhere on the screen while in slideshow mode to return to the menu.
Can I navigate photos manually?
Yes! Swipe left or right during the slideshow to move between photos manually.
Settings
How do I change the slideshow speed?
In the menu, go to Settings and adjust the "Transition Interval" slider. You can set it anywhere from 2 to 60 seconds between photos.
What's the difference between Fit and Fill modes?
Fit shows the entire photo with a blurred background filling any empty space. Fill crops the photo to fill the entire screen, which may cut off some edges.
Photo Sources
Why don't I see all my albums?
Make sure you've granted EZ Photo Frame access to your photos in Settings → Privacy → Photos. The app shows albums from your local photo library and iCloud Shared Albums.
Can I display iCloud Shared Albums?
Yes! iCloud Shared Albums appear in the album list alongside your local albums. Make sure you're signed into iCloud on your device.
Troubleshooting
The app isn't showing my photos
Check that you've granted photo library access in your device Settings. Go to Settings → EZ Photo Frame and ensure photo access is enabled.
The screen keeps turning off
When in slideshow mode, the app should keep the screen awake automatically. If your screen is still turning off, check your device's auto-lock settings in Settings → Display & Brightness.
Contact
Still need help? We'd love to hear from you. Email us at support@ezphotoframe.com